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About Me

Digital Project Manager | Client Success Manager | Customer Support Specialist

Experience

Senior AppleCare At-Home College Advisor

Apple, Inc.
February 2015 to June 2016
Responsibilities completed
  • Supported many popular Apple products; provided troubleshooting, technical support and world-class customer experience using technical expertise, creativity, and passion to meet the customer needs.
  • Software technical support for Apple products.
  • Troubleshoot OSX, iOS, watchOS, tvOS
  • Answered calls and greeted customer or partner sales representative.
  • Created and reviewed ticket in customer service tracking application.