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Shawn C. Parker

Shawn C. Parker

Client Support Professional

Los Angeles, CA. (remote)
Available soon Available
Refined relationship-building skills. Experienced at juggling multiple & varied tasks while harmoniously working collaboratively with cross-functional teams and clients.

AppleCare College Advisor - Remote

Apple, Inc.
February 2015 to June 2016
United States - California
  • Supported all Apple consumer products; provided troubleshooting, technical support and world-class customer experience using technical expertise, creativity, and passion to meet customer needs.
  • Troubleshoot OSX, iOS, watchOS, tvOS
  • Answer calls and greet customer or partner sales representative.
  • Thoroughly document all customer interaction taking on full ownership of each case until completion.