Your browser is outdated!
To ensure you have the best experience and security possible, update your browser.
Client Support Professional
Los Angeles, CA. (remote)
Refined relationship-building skills. Experienced at juggling multiple & varied tasks while harmoniously working collaboratively with cross-functional teams and clients.
Download my PDF resume
Web Support Manager - Remote
July 2016 to October 2018
United States - Virginia
SaaS Digital Marketing - Supported and maintained 200+ WP small business websites. Hybrid position which involved account management, customer success, support, and consulting.
Managed Customer Success Activities:
Strong empathy for customers AND passion for revenue and growth.
Developed success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
Worked as a liaison between cross-functional teams to reach internal goals.
Kept clients informed of the process and procedural changes.
Established a trusted advisor relationship that works to ensure customer’s overall satisfaction with our digital products.
Share this resume on :