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Shawn C. Parker

Shawn C. Parker

Client Support Professional

Los Angeles, CA. (remote)
Available soon Available
Refined relationship-building skills. Experienced at juggling multiple & varied tasks while harmoniously working collaboratively with cross-functional teams and clients.

Web Support Manager - Remote

SureFire Local
July 2016 to October 2018
United States - Virginia
  • SaaS Digital Marketing - Supported and maintained 200+ WP small business websites. Hybrid position which involved account management, customer success, support, and consulting.
  • Managed Customer Success Activities:
    -Project Management
    -Client Onboarding
    -Customer Support
  • Strong empathy for customers AND passion for revenue and growth.
  • Developed success plans for customers that outline their critical success factors, metrics for success, potential issues, and provide recommendations.
  • Worked as a liaison between cross-functional teams to reach internal goals.
  • Kept clients informed of the process and procedural changes.
  • Established a trusted advisor relationship that works to ensure customer’s overall satisfaction with our digital products.