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About Me

Digital Project Manager | Client Success Manager | Customer Support Specialist

Experience

Web Support Manager

Surefire Local Marketing Cloud
July 2016 to October 2018
Responsibilities completed
  • Managed and maintained 200+ client websites.
  • Developed and drove project timelines, deliverables lists, and managed the expectations of the entire cross-functional project team.
  • Onboard new clients and managed client expectations by communicating clear plans of action and deadlines for web projects.
  • Received, prioritized, documented and actively resolved end-user support requests; managed phone and email queue.
  • Implement website content/template edits and facilitate customer training on Wordpress platform; support and troubleshoot various product offerings.
  • Co­operate with team and facilitate communication to bring projects and shared team work to completion.
Company Description

Formerly Sequoia IMS Technologies