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Client Support Professional
Los Angeles, CA. (remote)
Refined relationship-building skills. Experienced at juggling multiple & varied tasks while harmoniously working collaboratively with cross-functional teams and clients.
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Solutions Engineer Tier II - Remote
April 2010 to December 2013
United States - California
Delivered high level of remote, break-fix technical support and customer service through a virtual call center setting to customers in North America, Canada, and the United Kingdom.
Hardware / Software technical support issues escalated from Tier I level support.
Troubleshooting escalated OS X and Windows Platforms to the registry level
Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc
Networking technologies TCP/IP, DNS, Firewalls
Internet connectivity using cable, DSL, satellite, dial-up
Consumer/business peripherals – printers, scanners, fax, -MP3 players, digital cameras, cellphones, PDAs
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