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About Me

Refined relationship-building skills. Experienced at juggling multiple & varied tasks while harmoniously working collaboratively with cross-functional teams and clients.

Experience

Solutions Engineer Tier II - Remote

Support.com
April 2010 to December 2013
Responsibilities completed
  • Delivered high level of remote, break-fix technical support and customer service through a virtual call center setting to customers in North America, Canada, and the United Kingdom.
  • Hardware / Software technical support issues escalated from Tier I level support.
  • Troubleshooting escalated OS X and Windows Platforms to the registry level
  • Home networks (wire and wireless) using multiple network technologies such as switches, routers, printer, etc
  • Networking technologies TCP/IP, DNS, Firewalls
  • Internet connectivity using cable, DSL, satellite, dial-up
  • Consumer/business peripherals – printers, scanners, fax, -MP3 players, digital cameras, cellphones, PDAs